How Do I

Find out how much is left on my gift card?

You can check your gift card balance online by selecting "Check Balance" from the top right corner of a page. You will need to sign in using your gift card number and 4-digit PIN.

Every time you use your gift card, the remaining balance is printed on your receipt. You can also check your card balance at selected registers in stores or by calling our Customer Response Team on 1300 304 990.

When you sign in to check your balance online you can also see your card's expiry date and a list of your gift card purchases.

Get a list of purchases made with my gift card?

You can get a list of your gift card purchases when you check your balance online or by calling our Customer Response Team on 1300 304 990.

If you have any questions about a transaction please contact our Customer Response Team on 1300 304 990.

Buying a Gift Card

What's the difference between the Coles Group & Myer Gift Card and a store gift card?

Myer, Target, Kmart, Liquorland, Vintage Cellars and 1st Choice Liquor Superstore all sell their own gift cards for exclusive use in their stores.

• - A Kmart gift card can only be used in Kmart stores.
• - A Target gift card can only be used in Target stores.
• - A Liquorland gift card can only be used in Liquorland stores.
• - A Vintage Cellars gift card can only be used in Vintage Cellars stores.
• - A Myer gift card can only be used in Myer stores.

The Coles Group & Myer Gift Card offers more choice and can be used in any participating store. For example, you can use the Coles Group & Myer Gift Card to buy clothes at Myer, then groceries at Coles and toys from Target.

To find out whether you have a Coles Group & Myer Gift Card or a store gift card, check the back of the card or card carrier for a list of stores that accept your card.

Some conditions and exclusions apply. Please see our Gift Card Terms of Use.

Where can I buy gift cards?

You can buy gift cards at each of the retailers below to use exclusively in their stores:

• - Coles
• - Coles Express
• - Target
• - Kmart
• - Officeworks
• - Liquorland
• - Vintage Cellars
• - 1st Choice Liquor Superstores
• - Myer

Some conditions and exclusions apply. Please see our Gift Card Terms of Use.

Store Gift Cards may also be purchased online.

Can I collect Fly Buys points when I buy a gift card?

No, the recipient of the gift card can collect FlyBuys points (and any applicable bonus points) when they use their gift card at participating FlyBuys retailers.

Can I choose the value of the gift card?

You can choose any value between $5 and $500 for each gift card. If you want to give $67.50, that's what we'll load onto the gift card.

Can I buy gift cards online?

Yes, a new retail site has been launched offering a great range of Store Gift Cards and Coles Group & Myer Gift Cards. Gift Cards ordered online will be sent to the nominated address(s) within 5-10 business days via registered post. A delivery fee of $5.50 applies to each separate address nominated.

Gift Cards purchased online or in store cannot be returned, cancelled or refunded. Please refer to the Gift Card Terms of Use for full details.

For further information or assistance relating to purchasing Gift Cards online, please contact the Customer Response Team on 1300 304 990.

General Questions

Are there any fees or charges associated with gift cards?

We do not charge any fees on gift cards or for using gift card related services.

When you go online to visit our website (e.g. to check your card balance) your regular telecommunications and Internet Service Provider (ISP) charges apply. When Gift Cards are purchased online, a delivery fee of $5.50 applies to each nominated separate delivery address.

I want to buy gift cards on behalf of a company – what do I do?

If you wish to purchase gift cards on behalf of a company, please contact the Coles Group & Myer Corporate Services Team on 1300 725 159.

Who do I phone if I have questions about my gift card?

Please contact our Customer Response Team on 1300 304 990 with any questions you have. You can also email us.

Who is Coles Group Limited?

Coles Group Limited is one of Australia's largest retailers with more than 2900 stores throughout Australia and New Zealand.

Find out more about Coles Group Limited by visiting the Coles Group website.

Using Gift Cards

Will my gift card expire?

Yes. Your gift card will expire 2 years from the date of purchase.

You can find out your card's expiry date by checking at selected registers in store, or by calling our Customer Response Team on 1300 304 990.

You can also find out the expiry date of your gift card when you check your balance online.

Can I add more value onto my card?

No, once a gift card has been purchased, the value on it cannot be increased.

What should I do if my gift card is damaged, lost or stolen?

Unfortunately, if your gift card is lost or stolen we are unable to replace or refund it. You are responsible for the safe keeping of your gift card at all times. Once a gift card has been purchased you should treat it like cash.

If your card is damaged, please take it into a store and have it checked by one of our Customer Service team members.

It is important that you read and understand the Gift Card Terms of Use.

Can I collect FlyBuys points when I make a purchase using my gift card?

Yes. At participating FlyBuys retailers, whenever you make a purchase with your gift card and present your FlyBuys card, you can collect FlyBuys points (including any applicable bonus points).

Is there anything I can't use my gift card for?

Yes, some restrictions apply. You cannot use gift cards for:

• - Credit card or store card payments
• - Online purchases
• - Some products and services in stores. Check the Gift Card Terms of Use for a complete list of product and service exclusions, or check at service desks in our stores.

About this Website

What are the Terms & Conditions of this website?

Please refer to our Website Terms & Conditions.

What is the privacy policy for this website?

Please be assured that we take the issues of privacy and security very seriously.

This site has a Privacy & Security Notice that outlines how we collect, use and protect your personal information.

Are my details secure when I sign in to check my card balance?

Yes. We use high security levels throughout this site, particularly when dealing with your personal information. We use security levels that are standard for internet banking and large-scale e-commerce websites.

For more details please read our Privacy & Security Notice.

You can check the security level of a web page by clicking on your browser's padlock or key icon.

What are the Gift Card Terms of Use?

The Gift Card Terms of Use outline important details that you should know about buying and using gift cards.

Please take the time to read these in detail on this site or in any participating store.

These Terms of Use apply to all Gift Cards issued by Coles Group Limited.

Contents

• Definitions
• Agreeing to these Terms and Conditions
• Gift Cards
• Payment
• Delivery
• Refunds/Returns
• Cancellations
• Gift Card
• Privacy and Security
• Risk & Title
• Applicable law

Definitions

The following apply to these Terms & Conditions:

"Agreement" means an agreement between you and Coles Group Ltd to supply Gift Card(s).

"Delivery Address" means the address to which the Gift Card(s) are to be delivered as stated on the Order.

"Expiry Date" means the date, being two (2) years from the date of purchase, after which any remaining funds on any Gift Card will not be available for redemption.

"Gift Card" means a Coles Group & Myer Gift Card, Kmart Gift Card, Target Gift Card, Myer Gift Card, Liquorland Gift Card, Coles Express Gift Card, Vintage Cellars Gift Card, Officeworks Gift Card, 1st Choice Gift Card.

"Order" means an order by you to purchase Gift Card(s) from Coles Group Coles Group Ltd.

"Personal Information" includes, but is not limited to, your name, Delivery Address and payment details.

A reference to "we", "us" or "our" is a reference to Coles Group Ltd.

A reference to "you" or "your" is a reference to the person who is taken to agree to these Terms and Conditions under clause 1.

1. Agreeing to these Terms and Conditions

You agree to be bound by these Terms and Conditions by purchasing, using, or attempting to use a Gift Card or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card. By purchasing, using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers. If you are giving a Gift Card to another person, you should ensure that he or she is aware of the Terms and Conditions that apply to the Gift Card and the relevant Expiry Date of the Gift Card.

2. Gift Cards

You may purchase up to 10 Gift Cards per Order. A minimum of $5 and a maximum of $500 can be loaded onto each Gift Card. We may change the minimum and maximum amounts that can be loaded onto a Gift Card at our sole discretion. Gift Cards cannot be reloaded or recharged with additional value. Your Gift Card is valid for use until the Expiry Date, being two (2) years from the date of its purchase. Any unspent value cannot be redeemed after that time.

3. Payment

You agree to pay the nominated Gift Card value(s) and delivery fee in respect of each Gift Card Order placed.

Method of Payment

You may use Visa for payment of a Gift Card. Coles Group & Myer Gift Card Team does not accept other forms of payment for the purchase of Gift Cards at this time. Payment must be cleared before Gift Cards are dispatched.

4. Delivery

Gift Cards are only available for delivery within Australia. All Orders are delivered via Registered Post to a nominated business or residential address. Gift Cards cannot be delivered to a P.O Box or Locked Bag address.

Please note that each Gift Card purchase sent to a different mailing address attracts a separate delivery fee which cannot be bundled together.

A person must be at the Delivery Address to accept the Gift Card(s) on delivery. Anyone at the Delivery Address who receives the Gift Card(s) shall be presumed to be authorised to receive the Gift Card(s) on your behalf. If there is no-one at the Delivery Address or no-one of the appropriate age to receive the Gift Card(s) (or the person is unable or unwilling to provide appropriate proof of age), a calling card will be left for you to collect the Gift Card(s) from the post office. Coles Group&Myer Gift Card Team does not accept responsibility for late delivery or non-delivery due to incomplete or incorrect details provided. An Order must be accepted at the nominated delivery address within 30 days from the date it is dispatched.

5. Refunds/Returns

Gift Cards cannot be exchanged for another denomination or tender (i.e. cash).

Please note that Coles Group & Myer Gift Card Team is not responsible for and is unable to replace Gift Cards which are lost or stolen.

If you believe the Gift Card has been tampered with prior to receipt, you must contact the Coles Group & Myer Gift Card Team immediately on 1300 304 990.

Gift Cards cannot be refunded or returned, unless required by law. Delivery fees are non refundable, unless required by law.

6. Cancellations

Once submitted via the Coles Group & Myer Gift Card website, Orders cannot be cancelled unless required by law.

Coles Group & Myer Gift Card Team reserves the right to cancel an Order if it is;

1. a. Not accepted at the nominated delivery address within 30 days of the dispatch date; or
2. b. Deemed by Coles Group & Myer Gift Card Team to be fraudulent or possibly fraudulent.

7. Gift Card

These Terms & Conditions do not contain the full terms of use governing the use of your Gift Card. Visit http://giftcards.com.au/termsofuse for the complete Gift Card Terms of Use.

8. Privacy and Security

Personal information collected during the Order process will be used for the purpose of fulfilling the Order, and may be shared with a third party delivery agent and other parties necessary for the purposes of delivering your Order. For further information regarding Coles Group & Myer Privacy Policy, please visit http://www.giftcards.com.au/privacy.asp

9. Risk & Title

Risk and title in the Gift Card(s) passes to you upon payment for the Gift Card(s).

10. Applicable law

The laws of Victoria, Australia govern this agreement.

For all your Gift Card inquiries, contact our Customer Response Team.

Email

Send an email to our Customer Response Team.

For your security, please do not include personal details about your card, including your Gift Card number or 4-digit PIN.

Telephone

Available hours 7am – 11pm, 7 days a week.

Within Australia: 1300 304 990
Outside Australia: +61 2 8569 0857

Post

Please send written correspondence to:

Coles Group & Myer Gift Cards
PO Box 340
Milsons Point
NSW 1565

On this page:

1. Acceptance
2. Terms and conditions, this site
3. Terms of use for your card
4. Use of this site
5. Access PIN
6. Withdrawal or suspension of service
7. Copyright
8. Trade marks
9. Viruses
10. Interference
11. Third party sites
12. Disclaimer
13. Liability limited
14. Applicable law
15. Variations to terms and conditions

Acceptance

1. These terms and conditions form a legally binding agreement between you and Coles Group Limited ("Coles Group", "we" or "us") in relation to your use of this site. You accept these terms and conditions by accessing or using any part of the site after you have first accessed a page providing a link to them.
You are welcome to print a copy for your records.
If you decline to accept these terms and conditions, you will need to exit this site immediately.

2. You acknowledge and accept these terms and conditions (as varied from time to time) each time you or any other person accesses on your behalf, any part of this site, regardless of the means by which the site is accessed, and whether such access is authorised or not.

Terms and conditions, this site

3. A reference to "these terms and conditions" also includes our Privacy and Security Policy and any other conditions or requirements contained within this site.

4. A reference to "this site" means the web site at http://www.giftcards.com.au and any part of that site.

Terms of use for your card

5. These terms and conditions are in addition to any terms that apply to the use of your Gift Card or to any related services.

Use of this site

6. You are responsible for the use of this site by anyone who uses it in connection with your Gift Card. You fully indemnify us in respect of all use of this site by you, with your consent or in connection with your Gift Card, except to the extent that we have expressly authorised that use.

Access PIN

7. You acknowledge that we may allow access to the services offered on this site to anyone who enters a valid Gift Card number and 4-digit Access PIN. Your Access PIN is simply our way of identifying you. It does not offer you any protection or security if your Gift Card is lost or stolen. Remember to treat your Gift Card like cash.

8. You are solely responsible for any loss caused by use of your Gift Card and Access PIN by your or any other person, including any use not approved or contemplated by you.

9. You must notify us immediately by calling our Customer Response Team on 1300 304 990 if you know or suspect any unauthorised use of your Gift Card.

Withdrawal or suspension of service

10. Our online services, or your access to them, may be withdrawn or suspended for any reason without notice, including (without limitation) the following:

• - if there is an interruption to, or fault in, any applicable computer or telecommunications system or service;
• - if you breach any of these terms and conditions;
• - if your Gift Card is cancelled or expires;
• - if you use a service for a purpose not expressly authorised by Coles Group under these terms and conditions or otherwise in writing;
• - if a service, website computer or telecommunications system is subjected to any virus, unauthorised access, denial of service or similar event;
• - for maintenance or security purposes; or
• - if Coles Group no longer wishes to provide a service or maintain this site.

Copyright

11. The site and its contents are subject to copyright. The copyright is owned by Coles Group or, in the case of some material, third parties.

12. You may view this site and its contents using your web browser and make a reasonable number of copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, republication, display or communication, of any site content is strictly prohibited.

Trade marks

13. This site contains registered trade marks and other trade marks that are protected by law. Except as expressly authorised by Coles Group in writing, the use of any of these trade marks is strictly prohibited.

Viruses

14. Coles Group cannot guarantee that any file or program available for access, download and/or execution from or via this site is free from viruses or other conditions that could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site and you release Coles Group entirely from all responsibility for any consequences of its use.

Interference

15. You will not hack into, change or otherwise interfere with the operation of this site or any information contained within it.

Third party sites

16. This site may contain links to third party sites. Coles Group is not responsible for the condition, security levels, content or any other aspect of any third party sites. The links are provided solely for your convenience and do not indicate, expressly or by implication, an endorsement by Coles Group of such third party sites or the products or services provided, advertised or otherwise mentioned on those sites.

We do not allow anyone to provide links to Coles Group sites without our written permission.

Disclaimer

17. You agree that your access to, and use of, this site is subject to these terms and conditions and all applicable laws and is at your own risk. You acknowledge that this site and its contents are provided on an "as is" basis.

18. Coles Group makes no representations or warranties of any kind, express or implied, concerning the operation of this site, or any related information, content, materials or products, except as required under applicable laws.

Liability limited

19. Except to the extent required by law, neither Coles Group nor its affiliates, directors, officers, employees, agents, service providers, other contractors, successors or assigns will be liable for any losses, damages, liabilities, claims or expenses (including legal costs and defence or settlement costs) whatsoever, whether in contract, tort (including negligence), statute or otherwise, arising out of, or in any way related to, the use of this site or any site linked to it. This limitation applies to all direct, indirect, consequential, special, punitive or other losses, damages, liabilities, claims or expenses you or others may suffer, including for loss of profits, business interruption or loss or corruption of data or information.

20. Coles Group's liability for a breach of a condition or warranty which is implied by law and cannot be excluded is limited, to the maximum extent possible, to one of the following at Coles Group's option:

• - the supply of the goods or services again; or
• - the payment of the cost of having the services supplied again or repaired.

Applicable law

21. This site is provided for use by Australian residents only. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).

22. This site may be accessed throughout Australia and overseas. Without limiting the above disclaimer, Coles Group makes no representations that the content of this site complies with the laws, including intellectual property laws, of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in each place where you access the site or where anything you publish or upload can be accessed.

Variations to terms and conditions

23. These are the current terms and conditions. We may at any time vary these terms and conditions by publishing the varied terms and conditions on this site. Where a change may place an unfair burden on existing users of the site or services, we will provide a form and period of notice that we reasonably consider appropriate to that change.

Contents:

1. Privacy Notice
2. Disclosure of information
3. Use of information
4. Security Notice
5. Card number, PINs and Passwords
6. Third party sites
7. Cookies
8. Web site security
9. Changes to Policies and Procedures
10. Want to find out more?

1. Privacy Notice

Safeguarding your personal information is important to Coles Group Limited ("Coles Group") and Myer Pty Ltd ("Myer"). We are committed to complying with the Privacy Act 1988 (Cth) and all other applicable privacy laws.

Coles Group provides the Gift Card and associated services and arrangements, including allowing for participating retailers to accept the Gift Card. In order to do this, Coles Group and its related bodies corporate and Myer may need to collect personal information (such as your name, address, contact details and transaction information) when you use the Gift Card at participating retailers or otherwise deal with us in relation to your Gift Card.

2. Disclosure of information

To deliver and manage the Gift Card facility, your information may be shared with members of Coles Group, Myer and business partners who assist Coles Group and Myer to run the Gift Cards program, such as IT contractors, delivery companies, mail houses and call centres. These disclosures to business partners will be protected by commercially binding agreements.

3. Use of information

In the future, members of Coles Group may use your information to advise you of special offers or promotions, and may also use your information in a de-identified form for the purposes of research and analysis. However, we will not share information collected in relation to the Gift Card with any other businesses for marketing purposes. If you do not want to receive marketing information from Coles Group, please call us on 1300 725 159.

4. Security Notice

When you register with Coles Group & Myer Corporate Services, your information is stored in a safe and secure environment. When you place a Gift Card order, it is sent to our supplier partners in an encrypted form using Secure Sockets Layer (SSL) technology. SSL technology is the standard form of encryption that is used by major banking institutions and e-commerce websites.

5. Card number, PINs and Passwords

When you sign in to any service that we may offer on this site, the information collected is compared with the details we stored when you first registered with us for that service.

When submitting feedback or questions via email, it is very important that you do not disclose any details that could be used by others to gain access to your personal information. This includes your card number and any PINs or passwords.

Please make sure you secure your card numbers, PINs and passwords at all times.

6. Third Party Sites

Our site contains links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices of third parties or the content of other web sites to which you provide your personal information. Please take care at all times to check whose site you are visiting.

7. Cookies

A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive, so you can be recognised when you return. You may set your browser to notify you when you receive a cookie.

Cookies are used on this web site to monitor the traffic to the site. They are used to count the number of visitors to each page and to track the path each visitor takes to navigate this web site, but no personal information about you is collected during this process.

All online services that we offer use cookies as part of the sign in process. They are used to store a session ID that assists us to deliver information to you as part of the relevant service. They are not used for any other purpose on this site, nor to track your Internet activity once you leave.

8. Web site security

We use high security levels for our online services. We use security levels which are standard for Internet banking and large scale e-commerce sites. You can check the security level of a web page by clicking on your Internet browser's padlock or key icon.

Encryption is the standard way of protecting your information as it is transmitted between you and us. This involves converting the information into an unreadable code using a "key" (and also de-coding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted code.

9. Changes to Policies and Procedures

From time to time and in line with customer expectations and legislative changes, our privacy and security policies and procedures will be reviewed and, if appropriate, updated. You should therefore check this Privacy and Security Notice every time you propose to use our website or submit information to us.

10. Want to find out more?

If you wish to access or update your personal information as held by Coles Group or Myer in relation to the Gift Card, or if you have any questions about this notice, you can contact the Coles Group & Myer Corporate Services team on 1300 725 159.

You can also contact us by email: corporate.services@coles.com.au. Please note: to ensure that we properly protect your privacy and for security reasons, we cannot respond to your query via email if the answer would disclose information personal to you, or confidential to your company. You will be directed to contact us using another method if this occurs.

A copy of the Coles Group Privacy Policy is available at www.colesgroup.com.au

A copy of the Myer Pty Ltd Privacy Policy is available at www.myer.com.au

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